What to Do When Death Occurs
Losing a loved one can be overwhelming, especially if you are responsible for handling their personal affairs and final arrangements. This guide outlines the steps to take and the information needed when making funeral arrangements.
When Someone Passes Away
If the Death Occurs in a Hospital, Hospice, or Nursing Home
- Contact us directly or ask the nursing staff to do this on your behalf.
- Notify family members and close friends.
If the Death Occurs at Home or Unexpectedly
- Call 911 to notify the police.
- The Coroner may need to be involved.
- Contact us as soon as possible.
- Notify family members, close friends, and relevant institutions such as an employer, school. or college.
Gathering Necessary Information
You will need the following details for the death certificate and the various legal matters that follow, including life insurance policies, bank accounts, stocks, real estate transactions, pensions, and tax filings:
- Full legal name of the deceased
- Date of birth
- Legal residence
- Name of spouse (include maiden name if applicable)
- Occupation (prior to retirement)
- Social Insurance Number
- Place of birth (City, Province, or State)
- Father’s first name and place of birth
- Mother’s first name, maiden name and place of birth
Documents to Bring to the Funeral Arrangement Conference
- Birth certificate
- Social Insurance Card
- Marriage license
- Void check (if applying for survivors benefits)
- A copy of the will
- Prearranged funeral details (if applicable)
Clothing and Personal Items
Clothing
If you would like your loved one dressed in something meaningful or a familiar outfit that reflects their personality or preferences, please bring it to the arrangement conference.
- Bring jewelry, eyeglasses, and religious items (if applicable) to the arrangement conference.
- On the day of the service, confirm which items should remain in the casket and which should be returned to you.
Cremation Considerations
- Glass and batteries are not permitted.
- Please keep in mind that cremation will permanently destroy any items placed with your loved one, and they cannot be retrieved.
Schedule an Appointment
Please contact us to arrange a convenient time for making final arrangements. While most appointments are conducted during regular business hours, weekend appointments are available upon request.
